Head of Programming II - Europe Zone

Head of Programming II - Europe Zone

CRS - Catholic Relief Services

Belgrade, Serbia


  • Effectively manage and supervise Greece Head of Programs, Serbia Project Officer, and Ukraine Project Officer
  • Provide timely and thoughtful coaching and feedback
  • Strategically tailor individual development plans and complete performance assessment for direct reports
  • Manage well-being of reports, providing TDY support to Greece Head of Programs and Bosnia/Herzegovina HoP as needed

Program Quality:

  • In collaboration with the Europe Zone HoPs,
  • Oversee coordination of technical assistance and support across the zone, including TA support from within the Europe zone and from HRD, PIQA, EMECA and external consultants.
    • Identify TA support needs and match needs with technical resources or consultants
    • Help develop or review SOWs for TA visits or consultants
    • Follow up on TA visits to ensure recommendations are shared with relevant staff or partners, understood and put into practice
  • Ensure that program teams and partners adhere to CRS program quality standards.
    • Ensure project teams conduct participatory needs assessments and design high quality programs utilizing ProPack I and other agency PQ resources.
    • Ensure project teams utilize COMPASS throughout the project cycle.
    • Lead or support facilitation of select strategic project start-up DIP workshops
  • Support country teams and partners in learning processes and documentation
    • Ensure project teams implement a regular schedule of evidence-based review, analysis and reflection meetings with key staff and partners;
    • Lead facilitation of select quarterly/annual project meetings as needed
    • Oversee teams in documenting processes, results, lessons learned and producing high quality donor reports.
    • Lead in the identification of opportunities for Europe Zone program teams to participate in zonal, regional, agency level or industry-led communities of practice (e.g. shelter, livelihoods, refugee integration, protection, and partnership) that aim to promote cross-country/cross-partner sharing and learning of experiences and key program results.
    • Liaise with other actors (internal and external) for research, documentation and dissemination
  • In collaboration with the RTA for MEAL, support the design and implementation of quality and relevant MEAL systems and practices that generate timely and useful data for project decision-making and reporting

Staff Onboarding and Development:

  • Facilitaite HoOps, CMs, HoPs, and HR officers in the identification of staff development priorities and to identify or design activities to meet prioritized needs, with a particular focus on the agency PQ standards and the core competencies of project management, project design, protection mainstreaming, safeguarding, and BD.
  • Identify capacity building opportunities for staff and partners, including formal training, exchanges and TDY opportunities

Business Development:

  • Support country teams and outreach countries to identify/pre-position for strategic business development opportunities.
  • In collaboration with the Zonal Mgmt Team (ZMT) and regional team members, support country teams in making strategic go/no go decisions
  • Support or lead participatory, evidence-based project design processes in response to identified needs and funding opportunities
  • Facilitate country teams and outreach partners in the review of Concept Notes and proposals, including liaising with the region for additional BD support as needed.

Strategy Development:

  • Lead select countries in the zone in developing/updating their emergency and program sectoral strategies on an annual or as needed basis, to guide BD decisions and communication with key stakeholders.
  • Liaise with the region and agency strategy road map teams to identify opportunities for Europe Zone country and partner engagement.


  • Supervise CRS Ukraine focal point in Kiev and provide strong support to partners in Serbia, Ukraine, Bulgaria, Albania, and Armenia.
  • Supervisory Responsibilities: Greece Head of Programs, Serbia Project Officer, and Ukraine Project Officer

Key Working Relationships:

  • Internal: CM-Greece; HoPs in BiH, Greece; HOO-Serbia, PMs in BiH and Ukraine, SPOs in BiH and Serbia; DRD/PQ, RTA/BD, RTA/MEAL
  • External: CRS partners, local governmental officials, donors, international NGOs and other agencies

Personal/Professional Skills:

  • Ability to work independently, but also coordinate effectively as part of a team.
  • Ability to provide strong leadership and guidance to a diverse team of CRS program and partner staff
  • Ability to lead a multi-cultural team with a high level of respect for local culture.
  • Strong analytical and organizational skills.
  • Excellent written and spoken communication skills in English.
  • Strong computer skills (MS Word, Excel, Outlook).
  • Skills in M&E, project design and project implementation in emergency and recovery situations.
  • Knowledge of Sphere emergency guidelines.
  • Ability and willingness to work and live in a diverse, challenging and potentially unstable environment.


  • Master's degree in international development or related area.
  • Minimum of 10 years work experience in a program management position with progressive responsibilities for an international NGO, including at least three years with successful performance in a Head of Programming position.
  • Significant experience in at least two of the key programming areas of the Europe zone - cash, shelter, emergency, protection, governance, livelihoods, peacebuilding.
  • Fluency in English.
  • Ability to travel at least 50% of the time.
  • Ability to represent CRS in high-level meetings with donors, Church and government. Experience working with local partners. Experience working with Church partners preferred.
  • Demonstrated ability to provide leadership in strategic planning initiatives.
  • Knowledge of project design and implementation, proposal-writing, budgeting, financial management, assessment tools and M&E, and ability to lead staff/partner training workshops on these topics.

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EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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