Senior Communications Strategist, Community Relations

Senior Communications Strategist, Community Relations

Wikimedia Foundation

Remote (Wolrdwide)


The Wikimedia Foundation is seeking a Senior Communications Strategist to join its Community Relations team, which supports communications between the Wikimedia Foundation staff and Wikimedia stakeholders including its community of volunteers. This position will play an essential role in advancing the Wikimedia movement’s vision to create a world in which every human being can freely share in the sum of all knowledge.

In this role, you will be responsible for leading and driving the development of strategic communications to keep Wikimedia’s global communities informed and engaged across languages and regions, as well as keeping the Foundation informed and engaged on what our communities desire. You will be a thought leader and guide us in  how, when and where to communicate with our communities, contributing to the department goal of advancing common understanding, smooth collaboration and results. 

You will establish processes to gather and promote community news and updates, and protocols to receive and respond in a timely manner to community feedback. You will join the team that is building Wikimedia Space, a new platform for community support and collaboration. You will work closely with every team in the Community Engagement and Communications departments.

You are responsible for:

  • Designing and implementing a flexible and sound communications strategy to support the Community Engagement (CE) department in its work of support, inform and engage with the Wikimedia movement;
  • Creating and communicating a narrative which demonstrates to WIkimedia communities around the world how CE programs and activities support and assist their aspirations, goals and needs;
  • Defining and managing a timeline/calendar of CE announcements and campaigns together with the Communications department, taking into consideration planned events, launches and activities by communities, the Foundation and our partners;
  • Advising and guiding the Community Relations Specialists in drafting and issuing community announcements, campaigns and conversations that they handle;
  • Drafting of announcements or responses, engaging in public conversations, and directly supporting Foundation executives in their community communications, particularly where these are of strong strategic importance;
  • Designing, establishing, and overseeing collaborative processes and protocols with the Community Relations team that engage directly with communities to select and promote their news and to receive and respond to their feedback on a range of issues, including the prevention and handling of potential conflicts;
  • Providing communication guidelines and training to community-facing Foundation staff, in collaboration with the Communications department;
  • Advise, alert and create appropriate high level messaging for the Community Engagement Chief and other CE/Wikimedia Foundation executives, including the CEO, on issues of importance that require senior attention and swift responses;
  • Defining communication goals for the Community Engagement department and setting up mechanisms to measure success against these goals;
  • Achieve all of the above with the support of a virtual team of communications and community relations specialists at the Foundation that you will facilitate.

Skills and Experience:

  • Professional experience in a strategic role in the communications field, such as in journalism, community management or similar;
  • Professional experience in a news editor or curator role, selecting topics to be developed and promoted;
  • Excellent written English and professional proficiency in another major language, such as Arabic, French, or an Indic language;
  • Experience working on communications issues that address audiences in different parts of the world;
  • Experience working with multilingual and multicultural online communities;
  • Proficient use of online publishing tools (for example: text editor, wiki, blog, forum);
  • Proficient use of online collaboration tools (for example: email, chat, video conference, task management system, CRM);
  • Good understanding of online media, social media and Internet trends across all world regions;
  • Outstanding organizational and interpersonal communication skills, with an ability to communicate with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.

Qualities that are important to us:

  • Self-organization, efficiency and ability to meet deadlines;
  • Curiosity, flexibility, and ability to learn quickly;
  • Ability to work remotely in a self-guided and collaborative environment;
  • Natural inclination for team collaboration and for helping colleagues succeed;
  • Personal motivation to promote diversity, equity and inclusion;
  • Calm and constructive approach to public discussion, ambiguity and criticism.

Additionally, we’d love it if you have:

  • Minimum professional proficiency in languages other than those identified above;
  • Experience with multiple types of media, like video/tv or radio/podcast;
  • Experience in program management, setting program goals and success metrics;
  • Experience in facilitation, mediation or conflict resolution;
  • Experience working with volunteers;
  • Experience editing Wikipedia or contributing to other Wikimedia projects;
  • Demonstrable motivation to promote free education and free knowledge.

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© EuroJobsites 2019

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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