We are seeking a Regional Director (RD) to lead program operations in our Asia country offices while ensuring the full integration of expertise from across our matrixed organization.
Reporting to the Chief Operating Officer, the RD serves as chair of the Regional Management Team (RMT) in her/his region, and as a regular advisor to the organization-wide Executive Management Team (EMT). As a member of the global Operations Unit, and as a senior leader, the RD may be asked to lead and/or participate in special task forces or working groups on strategic and operational matters, and will often be asked to take decisions in conjunction with the EMT.
The RD provides supportive supervision to an assigned portfolio of Country Directors and works in close collaboration with subject matter experts (both programmatic and operational) from all departments across the global organization. The position serves as the focal point for crisis management for the countries they cover and is the “go to” person in the event an urgent decision is needed.
Helen Keller is structured in such a way that the work of each department supports and reinforces the work of every other department. Our matrixed reporting structure respects both the line management and authority within country office and global management hierarchies; and the accountability and oversight duties of the many subject matter experts that support our country offices and programs. This mix of vertical and horizontal reporting lines is intended to balance the need for consistent global standards and compliance with the ability to adapt those standards to be most effective in the many contexts where we work. Regular communication and a spirit of teamwork among colleagues are essential to make this structure thrive. The RD plays a critical role in ensuring effective coordination vertically and horizontally across the organization, and in fostering the spirit of teamwork and the sense of “one Helen Keller Intl.”
Helen Keller’s programs require close relations with governments, partner NGOs, food industries, and donors, including UN agencies. The RD plays a key role in nurturing and overseeing some of these cooperative relationships, and representing Helen Keller to donors and the international community, as needed.
As a senior leader, the RD is a key contributor to strategic global initiatives, and organizationwide planning and decision making. The RD acts as a communications bridge to assigned country programs and projects, sharing information and reviewing discussions held at EMT and RMT levels to build buy-in, create feedback loops, and identify issues that require attention.
The RD provides oversight and guidance to Country Directors to ensure the efficient implementation of program objectives and activities through sound management across all areas of administration including, but not limited to, project implementation, human resource management, knowledge management, safety and security, office management, and information technology, while calling upon the expertise and respecting the authority of other subject matter experts.
The RD ensures all aspects of operations are fully integrated with the work of program teams and global technical experts to ensure high quality programs in assigned portfolios. Additionally, the RD supports multi-country project managers and teams to facilitate coordination among CDs and multi-country project teams, as well as horizontal learning across country offices.
The RD likewise facilitates the effective integration of relevant stakeholders in pro-active business development and cultivates effective coordination and teamwork among Helen Keller’s functional units, whether part of global management or field offices, to maximize efficiency, productivity and impact.
The position is based in the assigned region with periodic travel to field sites, as well as international travel for internal and external meetings.